Delivery Information

Shipping, Handling and Return Policy

Shipping Disclaimer
Shipping times are estimated in business days, do not include weekends or holidays and may, in some cases, run longer than shown. While we strive to meet these dates, ship times are approximate and subject to change.

At Australia gps we try to process your orders as soon as possible. Please allow at least 1 (one) business day for processing and shipping your order. It might take longer during holidays or other days when we experience high order volume. Handling time on some items and accessories will be longer than usual due to back order procedures. Please feel free to contact us to receive more information about processing and handling time on your order.

1 Year Warranty
All of our products are new in box and fully guaranteed by the manufacturer, unless otherwise noted. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer, in most cases up to one year.

Returns (RMA)

Opened Items:
From the day of the purchase, we offer a 30-day return/exchange policy on the opened non-defective items or defective items when seeking refund or credit. . Extra charges for missing accessories may apply. Shipping cost is not refunded. Your return must be received at our location by the 30th day of receipt of your order or your return will be refused.

Defective Items will exchange defective units and parts to the customer with no restocking fees within 30-day period after the purchase. All defective units are exchanged for the exact same model. Customers seeking an exchange of defective items for a different model or a credit or a refund are subject to a fees described in "Opened Items" chapter above.
When sending us a defective item for the replacement, ONLY THE UNIT but not accessories nor original packaging must be mailed. Customer is responsible for the shipping to Australia gps. The replacement/repair processing might exceed 2 weeks in cases the item is discontinued or out of stock. Please note that most of the units sold at Australai gps are covered by manufacturer's 1 year warranty so for faster processing times or to exchange after the 30-day period, customers should contact the manufacturer for direct return or repair information.

Unopened Items 
In case when item was ordered by mistake or no longer desired and the product is intact, never used, the unit, accessories, the packaging is in perfect resalable condition , customers may return the item for a full refund or credit within 30-day period. Please note the shipping cost and taxes are not rufunded. Your return must be received at our location by the 30th day of receipt of your order or your return will be refused.

All Returns:
Return Merchandise Authorization (RMA) numbers are required for all returns. To obtain an RMA number, please log in to your account with your last name and email address to Review previous Orders and create RMA request. Or you can send an email to and be sure to provide the original order number, product being returned, and the reason for return. Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit. 

Mail your RMA to:

Australia GPS (yor RMA number here)
Suite 1A, Level 2
802 Pacific Highway
Gordon NSW 2072

Please Note: The units that have been installed, severely scratched, abused, or that are missing the original UPC code on the box will not be accepted for return or credit for ANY REASON and must be returned directly to the manufacturer.
Please Note: cannot be held responsible for packages until they are delivered to us, so please use a trackable and insured means of shipping (UPS or Fedex) or get Delivery Confirmation and insurance with USPS priority mail. For most returns, the customer is responsible for return shipping fees. For all international returns and exchanges, the customer is responsible for freight both ways. For domestic customers returns and exchanges, the customer is responsible for shipping to gps4us only.

Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.

Once we receive your return we will process your credit or ship your replacement  within 3-5 business days, unless the replacement item is discontinued or out of stock. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.

If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to email or call (02) 8014 8241